WhatsApp, a social messaging service that Face book acquired for $ 19 billion in 2014, is probably the fastest-growing communications app. As of January 2015, 500 million people worldwide were active WhatsApp users. These users share more than 700 million photos and 100 million videos daily. It has already replaced SMS and is fast becoming our primary mode of communication. Digital branding Institute helps you to know all the uses of Whatsapp for your business.
Let’s look at five creative ways to implement WhatsApp in your business.
1) Use WhatsApp for team communication
People are reluctant to “learn” new things. The best thing about WhatsApp is that most people use it and don’t need training. Another plus is that you’re hooked anyway, and you don’t have to ask your team to check WhatsApp explicitly. If you want to know more about these uses of Whatsapp the contact to Digital branding agency.
2) Use WhatsApp to communicate with customers
No one appreciates calls from unknown numbers, but they are more likely to respond to personal messages. When started using WhatsApp to communicate with our customers, you noticed a better reaction and commitment.
This also allows you to be a little informal. For example, what happens if you send a quote to a prospect, but don’t hear from you? You can call him or send a follow-up email using the official language. Instead of doing this, you can get a quick response by directly sending WhatsApp a short message asking about its status.
3) Use WhatsApp for customer support
WhatsApp’s broad reach could make it the perfect tool for pure customer service. Your customers always want to send a message via WhatsApp instead of calling a help desk phone number or raising a ticket. Therefore, choose WhatsApp as your customer service tool only if you have few requests.
4) Use WhatsApp for marketing and promotion
You can use WhatsApp to send images, audio files, short product videos, and text messages to users worldwide. Unlike SMS and email, it has fewer formatting restrictions and is more likely to be delivered. If you really want to get a good reaction, you need to find a creative way to promote your business with WhatsApp.
5) Creative use of WhatsApp for companies
People are using WhatsApp as creative resources as it allows different people to contact easily with each other. It allows you to send media easily.
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